Mostapha Rajjaf

  VOCABULARY BUILDER ARRANGING A MEETING Attend the meeting Break Busy Check you calendar Confirm Convenient Equipment Free Give a presentation Hold a meeting Light refreshments Make arrangements Pack Participations Previous commitment Schedule Sharp Take place Tied up Video conference RESCHEDULING Alternative date Appointment Arrange Cancel Feel ill Get lost Got the dates mixed up Held up in traffic jam Leave...urgently Participate Postpone Reorganise Reschedule Running late Suit Switch TIME Half past O'clock Quarter past Quarter to Ten past Twenty to EXTRA Absent Adjourn Boardroom Chairperson Conference call Delay Instead  Make it Minutes Punctual Verify Vote Warp up TRADUCTIONS ORGANITZAR UNA REUNIÓ Assistiu a la reunió Trenca Ocupat Consulta el teu calendari Confirmeu Convenient Equipament LLiure o gratuït Fes una presentació Fes una reunió Viscloraris Fer arranjaments Pack Participacions Compromís previ Horari Afilat Tingueu lloc Lligat Videoconferència REPROGRAMACIÓ Data...

  WORKING WITH VOCABULARY 4. 1- Assist 2- Suggest 3- Check my records 4- Lost in the post 5. 1- ✓ 2- 🗙 3- ✓ 4- ✓ 5- 🗙 6- ✓ 6. 1- 3 2- 4 3- 1 4- 5 5- 2 6- 6 7. 1- CR 2- CR 3- C 4- CR 5- C 6- CR 7- C 8- C 8. 1- Return 2- Under warranty 3- Refused 4- Refund 5- Compensation 6- Make a claim

  VOCABULARY BUILDER DEPARTMENTS: Accounts departmen Customer relations department Human resources department IT maintenance department Sales and marketing department CUSTOMER SERVICE: Charge Complaint Customer number Demaged Discuss it  Enquiry Get back to you Hold the line Openening times Overcharge Quote Satisfied  Shipping date COMPLAINTS: Assist At our expense  Check my records Compensation Credited our account Defect  Doesn't fit  Error  Faulty party Losing business Lost in the post  Make a claim Making a noise Missing a part Refund Refuse Return Suggest The wrong item Under warranty EXTRA: Broken Costumer satisfaction   Dissappointed  Disapleased Dissatisfaction Feedback File a lawsuite Financial director Inappropirate Lose business Managing director Research and devolpment department Treatment  TRADUCTIONS DEPARTAMENTS: Departament de Comptes Departament de relacions amb el client Departament de recursos humans Departa...

  DEPARTMENT IN A COMPANY Sales and Marketing:  Generates revenue through customer interaction and promotions. Departament de Vendes i Marketing: Per a presupostos i comandes. IT Maintenance:  Ensures system functionality with preventive, corrective, and proactive maintenance. Departament de Manteniment Informatic: Per problemes de de programari i maquinari. Accounts departments:  Manages financial records and timely payments. Departament Contable: Per problemes financers com ara factures i problemes de preus o contracte. Human Resources:  Handles hiring and employee onboarding. Departmanet de Recursos Humans: Per a persones intressades en un lloc de treball. Customer Relations:  Ensures customer satisfaction with products and services. Departament de Relacions amb el Client: Per a queixes sobre productes danyats o incorrectes.

 VOCABULARY BUILDER PHONE CALLS As soon as psible (ASAP) Avoid Be careful Caller Contact Dial number Engaged Extension number No reply On the line Proffesional Put you throught Remind Repeat Ring black Speak up State Wrong number ANSWER CALLS AND TAKING MESSAGES Cut off Deal with Expect Hang up In a meeting Interrupt Leave a message Line is busy On holiday Out of the office Out of town Put you on hold Return yout call Spell that Take a message Take down Transfer Unavailable Urgent EXTRA Bad connection Call back Calling on behalf of Cleary End a conversation Get trought Interference Line is free Offer assistance Speak a little more slowly Take a call Voicemail Would you mind TRADUCTIONS TELÈFONS Tan aviat com sigui possible (el més aviat possible) Evitar Aneu amb compte Persona que truca Contacte Marca el número Compromesos Número d'extensió Sense resposta A la línia Professional Posa't a través Recorda Repetiu Anell negre Parla Estat Número incorrecte RESPON A LES TRUCADES I AP...

 WORKING WITH VOCABULARY 5) 1. Follow instructions 2. Back up 3. Anti-virus software 4. Password 5. Lose 6. Recover 6) 1. Off-site 2. Lift 3. Reception 4. Entrance 9) 1. You need tu run a virus -> H (Scan) 2. My office is at the end of the -> D (Corridor) 3. The office building is on your -> A (Left) 4. I'll meet you outside the sports -> G (Centre) 5. My sister works at the post -> B (Office) 6. The library is next to the train -> E (Backup) 7. Just insert the disc and follow the -> C (Instructions) 8. At the end of the day, make sure you do a -> F (Station)