Mostapha Rajjaf

  WORKING WITH VOCABULARY 4. 1- Assist 2- Suggest 3- Check my records 4- Lost in the post 5. 1- ✓ 2- 🗙 3- ✓ 4- ✓ 5- 🗙 6- ✓ 6. 1- 3 2- 4 3- 1 4- 5 5- 2 6- 6 7. 1- CR 2- CR 3- C 4- CR 5- C 6- CR 7- C 8- C 8. 1- Return 2- Under warranty 3- Refused 4- Refund 5- Compensation 6- Make a claim

  VOCABULARY BUILDER DEPARTMENTS: Accounts departmen Customer relations department Human resources department IT maintenance department Sales and marketing department CUSTOMER SERVICE: Charge Complaint Customer number Demaged Discuss it  Enquiry Get back to you Hold the line Openening times Overcharge Quote Satisfied  Shipping date COMPLAINTS: Assist At our expense  Check my records Compensation Credited our account Defect  Doesn't fit  Error  Faulty party Losing business Lost in the post  Make a claim Making a noise Missing a part Refund Refuse Return Suggest The wrong item Under warranty EXTRA: Broken Costumer satisfaction   Dissappointed  Disapleased Dissatisfaction Feedback File a lawsuite Financial director Inappropirate Lose business Managing director Research and devolpment department Treatment  TRADUCTIONS DEPARTAMENTS: Departament de Comptes Departament de relacions amb el client Departament de recursos humans Departa...

  DEPARTMENT IN A COMPANY Sales and Marketing:  Generates revenue through customer interaction and promotions. Departament de Vendes i Marketing: Per a presupostos i comandes. IT Maintenance:  Ensures system functionality with preventive, corrective, and proactive maintenance. Departament de Manteniment Informatic: Per problemes de de programari i maquinari. Accounts departments:  Manages financial records and timely payments. Departament Contable: Per problemes financers com ara factures i problemes de preus o contracte. Human Resources:  Handles hiring and employee onboarding. Departmanet de Recursos Humans: Per a persones intressades en un lloc de treball. Customer Relations:  Ensures customer satisfaction with products and services. Departament de Relacions amb el Client: Per a queixes sobre productes danyats o incorrectes.

 VOCABULARY BUILDER PHONE CALLS As soon as psible (ASAP) Avoid Be careful Caller Contact Dial number Engaged Extension number No reply On the line Proffesional Put you throught Remind Repeat Ring black Speak up State Wrong number ANSWER CALLS AND TAKING MESSAGES Cut off Deal with Expect Hang up In a meeting Interrupt Leave a message Line is busy On holiday Out of the office Out of town Put you on hold Return yout call Spell that Take a message Take down Transfer Unavailable Urgent EXTRA Bad connection Call back Calling on behalf of Cleary End a conversation Get trought Interference Line is free Offer assistance Speak a little more slowly Take a call Voicemail Would you mind TRADUCTIONS TELÈFONS Tan aviat com sigui possible (el més aviat possible) Evitar Aneu amb compte Persona que truca Contacte Marca el número Compromesos Número d'extensió Sense resposta A la línia Professional Posa't a través Recorda Repetiu Anell negre Parla Estat Número incorrecte RESPON A LES TRUCADES I AP...

 WORKING WITH VOCABULARY 5) 1. Follow instructions 2. Back up 3. Anti-virus software 4. Password 5. Lose 6. Recover 6) 1. Off-site 2. Lift 3. Reception 4. Entrance 9) 1. You need tu run a virus -> H (Scan) 2. My office is at the end of the -> D (Corridor) 3. The office building is on your -> A (Left) 4. I'll meet you outside the sports -> G (Centre) 5. My sister works at the post -> B (Office) 6. The library is next to the train -> E (Backup) 7. Just insert the disc and follow the -> C (Instructions) 8. At the end of the day, make sure you do a -> F (Station)

  WORKING WITH VOCABULARY 5 1- Power button 2- Volume control 3- Loose connection 4- Control panel 5- Mute box 6- No signal message 6 1- Press and hold 2- Restart 3- Reconect 4- Freezes 5- Replace 7 1- Log off 2- Reinstall 3- Reopen 4- Reconect 5- Shut down 8 1- C 2- B 3- A 4- B 5- A

  VOCABULARY  BUILDER TROUBLESHOOTING Control panel Loose connection Mute box No siganl message Power button Volume control VERBS Freeze Log off Make sure Press and hold Reconnect Reinstall Reopen Replace  Restart Shut down TROUBLESHOOTING Anti-virus software Back up Follow instructions Lose Password Recover PLACES AROUND  TOWN Airport Departament store Entrance Exit Factory Ground floor Library Lift Off-site On-site Post-office Reception Shopping centre Sports centre Stairs Train station DIRECTIONS At the end of the corridor Go straight On your left/right Opposite Turn left/right EXTRA Assist At the traffic lights Breakdown Corrupte files Cross the road Debugging Diagnose Maintenence Manual Perfomance Problem sloving Recovery Reset Take the first left/right TRADUCTION CONSTRUCTOR DE VOCABULARI RESOLUCIÓ DE PROBLEMES Panell de control Connexió fluixa Caixa de silenci Cap missatge de siganl Botó d'encesa Control de volum VERBS Congelar Tanca la sessió Assegureu-vos Ma...